• Items ordered via the website will be printed and packed exactly as you specify, Holstein UK accept no fault if products are printed incorrectly at your request
  • Printed tags cannot be returned for refund if the wrong details have been supplied
  • Plain Tags can be returned but Handling charges will apply – Tags or items must be in their original state and packaging in order for us to accept the return
  • Our tag supplier (Caisley Ear Tags Ltd) may request that tags are returned for inspection before authorising a refund or replacement
  • Returned goods are to be pre-paid by the customer and shall be refunded if the item is found to be faulty, postage will not be refunded if there is no defect found
  • If you have any queries regarding a return or refund, please do not hesitate to contact our Membership Services Team